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How to make the offline tours work

On September 13th, Adobe released a new version of Flash (version 23) that has caused some unintended consequences for Tourbuzz as it no longer supports the viewing of our Offline Tours. You can read the release notes from Adobe here, but let us give you the synopsis.

The new version of Flash only allows Flash to talk to the internet, not local files. The truth is, if a user has Flash version 23 installed, they will not be able to view the offline tour without changing their system preferences.

Our best recommendation is to provide your customers with an exported video of the tour, instead of using the offline tour functionality.

However, if you are leveraging our offline tour feature for presentations on your personal computer, there are workarounds which you can find below. We highly recommend that you only circumvent these controls to enable content from sources that you trust.

*Please note: the offline tour does not work on our HTML5 designs - Crisp, Fit, Sidebar, and Zephyr - as they are not flash based designs.

In this article we will cover: 


Running Offline Tours in Google Chrome

1. You’ve attempted to open your offline tour and are getting a blank screen. The first thing you will want to do is grab the “path” for your offline tour. This will be the section highlighted below (ex. file://Users/jbuch/Desktop). Using your mouse, highlight this section and copy it.

2. Now that you have your path, click on the following link.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html

3. Click the third tab, Edit locations>Add location. In the box, paste or type in the path location (for example, file://users/jbuch/desktop), then click Confirm.

4. Quit Chrome completely and try re-opening your offline tour. It should now work.


Running Offline Tours in all Other Browsers on Mac

The above instructions will only work for the Google Chrome Browser. To ensure offline tours work on other browsers - such as Firefox or Safari - follow the instructions below.

1. You’ve attempted to open your offline tour and are getting a blank screen. First thing you will want to do is grab the “path” for your offline tour. This will be the section highlighted below. Using your mouse, highlight this section and copy it.

2. Now that you have your path, go to System Preferences. Any easy way to do this it to click command + spacebar on your keyboard to open your Spotlight Search. Type in System Preferences, then click Return.

3. Click on Flash (usually in the bottom Left corner)>Advanced>Trusted Location Settings

4. Click the + sign, click the location your offline tours save (this would be the same as your Path from above. For me, it’s my desktop), then click Open.

5. Once added, click Close, and the offline tour should now work in all other browsers. 


Running Offline Tours in all Other Browsers on a PC

The above instructions will only work for the Google Chrome Browser. To ensure offline tours work on other browsers - such as Firefox or Internet Explorer - follow the instructions below.

1. You’ve attempted to open your offline tour and are getting a blank screen. First thing you will want to do is grab the “path” for your offline tour. This will be the section highlighted below. Using your mouse, highlight this section and copy it.

2. Now that you have your path, go to Control Panel > Flash Player > Advanced > Trusted Location Settings.

3. Click Add, paste or type in the path location (for example, file://users/jbuch/desktop), then click Confirm.

4. Once added, click Close, and the offline tour should now work in all other browsers.

 

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