Tourbuzz Support

Everything you need to know to create virtual tours with Tourbuzz


How Can Your Customers Regenerate Videos

When you or your customers make changes to the tour and the tour has already been exported-to-video, you'll need to regenerate the video, if you need an updated version. You may also need to regenerate the video if it's been over a month since the video was initially created.  While this can be done both in the photographer panel and the client panel, this article will go over how to regenerate a video in the client panel. 

To Regenerate a video: 

Step 1: Login to the client panel

Step 2: Click on the tour you'd like to regenerate the video for. 

Step 3: Click on the video icon

*If you do not see the video icon in your account, please contact your photographer as they have disabled this option. 

Step 4: If your video needs regenerating, you'll see a button labeled "regenerate video."  Click this and your video will start regenerating. This usually takes around 4 hours to generate, and you will be notified by email once complete. 



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