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Everything you need to know to create virtual tours with Tourbuzz

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Stripe Connect

At Tourbuzz, we understand the importance of YOU getting paid! If you have had issues in the past collecting payments from clients, we have the perfect solution for you. After much research, we decided the best solution to partner with was Stripe, so that you can safely and securely collect, store, and process credit cards from your clients all within Tourbuzz. We chose Stripe due to its low charges (only 2.9% + $0.30 per transaction), lack of monthly fees, and no differentiating rates regardless of credit cards accepted (ie. AMEX, Visa, Mastercard, Discover...all the same rate!). Additionally, they have a super user-friendly online Dashboard and help center, and are able to deposit funds quickly into your bank account.

All it requires is a 1-time setup and you are ready to start collecting money! 

In this article we will cover: 


How to Get Started with Stripe

If you don't currently have a Stripe account, no worries! Setting one up is easy and we're here to help get you started. 

Step 1: Connect with Stripe

When you click "Deliver" on a tour, a window will pop up, with options to select from, as well as the option to "Connect with Stripe." You'll then be redirected to Stripe to create your account.

connect_w_stripe.png

 

Step 2: Fill in the appropriate information 

Fill out the Stripe form to create your new account. 

Once completed, click "Authorize access to this account" at the bottom. From there, you will be automatically brought back to Tourbuzz while the authentication completes (only takes a few seconds): 

completing_authentication.png

Step 3: Select Delivery Option

Once authentication is complete, you'll be brought right back to the delivery options for your tour. 

You are now ready to start collecting payments for your images and tours! Select the delivery and payment collection method, then click Deliver. Click here to find out more information on what each option means. 

back_to_delivery_options.png


Connecting an existing Stripe Account

Step 1: Connect with Stripe

When you click "Deliver" on a tour, a window will pop up, with options to select from, as well as the option to "Connect with Stripe." You'll then be redirected to Stripe so that you may log into your Stripe account.

connect_w_stripe.png

Step 2: Click "Sign in" in the top right:already_have_an_account.png

Step 3: Enter your Stripe Login Credentials

connect_to_stripe.png

Step 4: Connect your Stripe Account

connect_my_stripe_account.png

Step 5: Select Delivery Option

Once authentication is complete, you'll be brought right back to the delivery options for your tour. 

You are now ready to start collecting payments for your images and tours! Select the delivery and payment collection method, then click Deliver. Click here to find out more information on what each option means. 

back_to_delivery_options.png


Requiring Credit Cards upon Order Placement

Another bonus in having your Stripe account connected to Tourbuzz, is you are now able to require your clients to include their credit card information when they place an order! 

Step 1: Update Account Settings

If you are using our Order Forms, you have the option to collect credit card information upon order placement. The credit card will not be automatically charged, but will be securely saved to your customer's account for future use. To turn this requirement on, Go to My Account > Account Settings > Payment Processing. 

Check the box to Collect Credit Card on Order form. You can make this an optional field or a required field. Or, you can opt out of collecting information upon order, and follow the instructions below.


Manually Adding and Storing Credit Cards

Sometimes customers may be on the road and would prefer to give you a card number over the phone.  We've prepared for such a situation with allowing you the ability to manually add cards to your clients' accounts. 

Step 1: Click on Payment Methods for your customer

Click on customers (under the Tourbuzz logo) and then click edit next to the customer you'd like to add the payment method for. Under Helpful links, you'll want to find the option that says "Payment Methods."

 

Step 2: Enter your customer's credit card information

You can enter in all credit card information in these fields to safely and securely store the credit card information in your Stripe account.

Step 3: Verify that the correct information has been saved, and repeat with any additional credit cards. 

You are able to store as many credit cards as you'd like for a particular customer. Tourbuzz will never charge these cards without your permission. Since all credit card information is stored within Stripe, you'll need to head to your Stripe dashboard to make any changes to credit card information, if needed. 


Manually Charging Credit Cards

You can manually charge a customer's credit card at any time using one of their stored cards. 

Step 1: Go to your tour editor, and click on collect payment. 

Click edit on your tour and find the option "Collect Payment" at the top under Helpful Links

Step 2: Enter in amount and Charge Card

On this screen, you are able to select the credit card, enter the amount to charge, and add/edit the description. Once done, click charge

Please note: any information you enter in the description box will be included in the email receipt sent to the customer. 

Step 3: Confirm Charges

Your charge will now show up at the bottom of the screen under recent charges. Here you can confirm any and all information, as well as see the status of the charge. 

 

 

**For help with the Stripe platform itself, please visit Stripe's support site at https://support.stripe.com/


For more information, watch our videos on how to connect your Stripe Account and on Manually Collecting Payments

 

 

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4 Comments

  • 0
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    Travis Turner

    Glad to see that you are adding functionality!

    If we don't want to store our customers credit cards, will there be a way for the tour to remain unpublished until the customer makes a payment? 

  • 0
    Avatar
    Hillary

    Yes, that functionality is in the works and coming next! 

  • 0
    Avatar
    Nick King

    I am so stoked to finally see this happening. You can't add the feature that will force them to pay to see get tour published soon enough! Please add asap as we are in the midst of our busy season, and all hate having to chase down agents for money!!

     

  • 0
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    Scott Holmes

    Good Move Tour Buzz. We need to keep coming up with ways to make things work smoothly with our customers. This will increase your biz with us for the Upload only option as well. Usually when I upload photos directly to the MLS for my clients I don't need to use it - but now that you have the credit card feature it will be one stop shopping for me.

     

    Scott Holmes / 8 Year Tour Buzz User

    PS - figure out some good options for us for providing Floor Plans. I have yet to find an App that I really like for creating them.

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