You may have a request from an agent to create a mp4 or video version of your tour. This tutorial will walk you through exporting your tour as a video. If your agent also want's the video sent to YouTube, read our support article here.
Step 1: Click on Export Tour as Video
To export a video version of your tour, go to your tours page, select Edit for the desired tour, and click on Export Tour As Video.
Step 2: Select which version of the tour you would like
Choose Branded or Unbranded (or both).
Step 3: Select who to notify
Once the video has been generated, we send out an email to let you know that the process is now complete and let you know how to download the video. Here you can select who receives this email.
Step 4: Buy the Tour Video
Doing so will charge your account. The charge is 3 credits for 1 video or 5 credits for both.
Step 5: The video is now being generated.
**If there are any panoramas or floor plans (located in the Tour Floor Plan section) embedded in your tour, these will not be included in the video export. It only includes still image and video files.
**Exporting a video may take up to two hours to complete.
Step 6: Uploading the video to YouTube
If the customer has connected their YouTube account (see instructions here), the video will automatically upload to their YouTube channel.
Step 7: Regenerating the Video
If any changes have been made to the tour after you have downloaded the video, you will have the option to regenerate the video so it is updated as well.
To do this, click Export Tour as Video, then click regenerate. The updated video will be sent to the selected email addresses, and will automatically be updated on YouTube as well.
*There is no additional cost for regenerating a video.
Some Restrictions Apply
Please note that YouTube has their own rules for what kinds of content they allow, and 'duplicate content' is strictly prohibited in their system. For this reason, a video of a tour for a specific property address can only be uploaded once. If you generate both an Unbranded and Branded video, our system uploads the Branded version by default. There is not currently any way to specify which should be uploaded.
Furthermore, due to the limitation on duplicate content, if you have a tour that should happen to change ownership (a different customer/agent becomes assigned), and you regenerate that tour video, re-uploading the video to a new YouTube account could prove problematic. We recommend working with YouTube directly if you run into any issues with uploading a video for a tour to a new/different YouTube account.