Tourbuzz Support Site

Everything you need to know to create virtual tours with Tourbuzz


Payment Collection with Stripe

In this article we will review payment collection with Stripe.

Note: This is available to Stripe users only. For more information on using Stripe, click here.

Requesting Payment via Stripe

When you are ready to publish a tour, click “Deliver”.


Select between a virtual tour and photo delivery, or just the photos.

To require payment before the client can access the photos, click the checkbox to “require payment to release tour”. Enter the amount due. Click “Deliver” to proceed.


The next screen in the Email Template to send the “Awaiting Payment” email notification. Make any desired changes and select “Send Payment Notification” to send.


The next email template is the tour announcement email.

It will be sent when your client has paid the outstanding balance for their tour and the tour is no longer awaiting payment. Make any desired changes and select “Send Announcement Upon Payment” to send or skip to only send the “Awaiting Payment” email.


Your tour is now waiting for payment to automatically publish.

If for some reason you would like to release a tour from awaiting payment you can do so in the tour editor. Simply select the “Release Tour” button. You will be prompted to confirm, click “continue.” Your tour has been published, released to your client,  and the announcement has been sent.

Payment Collection via Stripe Stored Information

If you already have your clients credit card on file, you can charge it using the “Delivery” function in the tour as well.


Simply click “Deliver”, Then once in the options screen select “Charge Card on File”. Enter the amount and any applicable notes. Click “deliver” to proceed.


The next screen will prompt you to send the Announce Tour email letting your customer know their tour is ready. Make an desired updates to the email and click “Send Announcement” to let your client know their media is ready!


Payment has been collected, your tour published, and your client notified!

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