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Why is music not playing in my tour editor?

Are you experiencing an issue hearing the music files within your tour editor?

music_tab.png

If so, this is because most browsers are now no longer automatically enabling Flash by default. In order to ensure you can preview the music options on this page, we'll need to double check the Flash settings for your browser.  

In this article we will cover:


Enabling Flash in Chrome

1. In the URL bar, enter chrome://settings/content.

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2. In the settings page, scroll down to Flash and click on the arrow to the right.

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3. Make sure that "Allow sites to run Flash" is turned on (blue), and "Ask first" is turned off.

flash_settings.png

4. Quit Chrome completely, reopen, and log back in to Tourbuzz. You should now be able to hear the music previews within your tour editor. 


Enabling Flash in Firefox

1. Open your Firefox browser and in the top right, click the Menu, then select Add-ons.

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2. Under Plug-ins, find Shockwave Flash, and ensure "Always Activate" is selected.

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3. Quit Firefox completely, reopen, and log back in to Tourbuzz. You should now be able to hear the music previews within your tour editor. 


Enabling Flash in Safari

1. Open your Safari browser and in the top left choose Safari > Preferences.

safari_preferences.png 

2. In the Security Tab, make sure "Enable Javascript" and "Allow Plug-ins" are both check marked. Once checked, click "Plug-in Settings."

safari_security_settings.png

3. Select Adobe Flash Player, and under "When visiting other sites" select ON. 

safari_flash_settings.png

4. Click Done. Quit Safari completely, reopen, and log back in to Tourbuzz. You should now be able to hear the music previews within your tour editor.  

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