Frequently Asked Questions
The most commonly asked questions
Setting up your account and creating your first tour
This category includes many of the settings you will run into when customizing your tour/account.
General information for uploading stills/panos/videos
Learn how to pick, customize and change your design
Instructions for both you and your customers on how to get the most out of their client panel
Exporting, Syndication & Social Sharing
Everything you need to know about getting your tours out in front of the masses.
Photography Management and Business Solutions
Learn how to grow your business by using our order forms, scheduling, and photographer management
Watch our "how to" tutorial videos to learn the Tourbuzz system
- What is Tourbuzz, and who can use it?
- Is the free trial really free?
- Why is audio muted / What is the "click to listen" button / Can music auto-play?
- Tourbuzz Terminology
- Why Doesn't Music Play on My Mobile Device
- Step 1: Creating Your First Tour
- Step 2: Uploading Images
- Step 3: Customizing Your Tour
- Set Up A Custom Domain (Provider or Customer Level)
- How to Move a Tour From One Customer to Another
- How do I delete a tour?
- How Can I Make My Own Floor Plans?
- How to use the Hotspot Editor and Add Your own Icons
- Why is the Stats Page Not Showing Many Views?
- Statistics Overview
- Why can I not send emails to my customers?
- Copyright Metadata
- General guidelines for uploading images
- Use the Lightroom Plugin (Official Documentation)
- Agent Client Panel Overview
- How to add a Client Panel Support Page to Your Website
- How to Reset a Customer's Password
- Automatic Syndication to Realtor.com and Troubleshooting
- Connecting Your Customer's YouTube Account
- Why am I Seeing a Youtube 'Invalid_Grant' Error Message?
- Is Facebook Showing the Wrong Information?
- Create Multiple Order Forms
- Everything About Order Forms
- "My Schedule" Section Overview